Audio Guestbook Questions:

Definitely.

The VoiceBook phone is a self-contained phone with no telephone line, cell connection, internet or wifi requirements.

The only thing you need to do is plug it into the included powerbank that will last as long as your event, or into a wall outlet.

It’s really that easy!

For sure.

At your event, your guests will:

-pick up the receiver and hear your prerecorded greeting

-after the beep, they will simply talk into the receiver and leave you their message

-your guests’ messages are safely recorded within the phone

We suggest you set the phone up in a prominent place where your guests will gather, but away from speakers, dance floors, or bars.

To get the most possible messages, we include a card to give to your dj, band, or designated emcee to let guests know that the phone is there to help capture memories, just like you would with a traditional guestbook.

We suggest that you set up the phone at least an hour before your event starts.

This way, if you have any issues with the setup, you can simply contact us and we can help you.

Also, you can scan the QR code included on the box and also in the information packet to help with the set-up.

Yes! Moving your VoiceBook audio guestbook to a new location does not affect the messages already recorded on the audio guestbook.

As long as the audio guestbook is plugged into the wall outlet or power bank charger, it is able to record messages.

Once we finish your message file, we will email you the message link and the instructions for getting us what we need in order to design a mock-up for the front and back covers of your record.

Once we receive the design elements we need to design your record, it takes approximately 1 week to get a mock-up emailed to you for your approval.

We work closely with you to get the design perfect!

Once you approve the design, we will start the process of pressing the record and printing the record jacket.

This process can take anywhere between 2-5 weeks.

Once we have everything ready to ship to you, we will text you the tracking number.

-check for availability for your event date (booking early ensures we can reserve the color you prefer)

-choose the color of the phone that matches the decor of your event

-once your order is placed, your chosen VoiceBook phone is reserved for your event and your card is charged for half of the balance

-you will receive confirmation shortly after your transaction is processed

The sooner the better.

Booking ahead of time ensures we can reserve the color you’d like and for the date of your event.

As soon as you place your order, your card is processed for half of the balance. The remaining balance will be charged to the card used at checkout 4 weeks before your event if you booked more than 4 weeks from your event. If you book less than 4 weeks from your event, you will be charged 2 weeks prior.

VoiceBook of Texas will convert all of your messages into a edited and enhanced mp4 file using your provided photo as the cover photo to display as your messages play.

Once this mp4 file is ready, we will email a downloadable and shareable link to your provided email within 2-5 business days.

Once we receive the VoiceBook of Texas audio guestbook back, we will work on editing and enhancing your mp4 file and send a downloadable and shareable link to you via email within 2-5 business days.

We encourage you to download the link within 7 days of receiving it. After 7 days the link will expire.

We do however, save all of the message files, so if for some reason you don’t download it within 7 days, please contact us and we can send you a new link.

Email us and let us know the dates you’ll need the phone. Most of the time, we can allow rentals more than 4 days considering your special circumstances.

If you contact us after booking, we can gather information from you about your venue and the contact person at the venue to ensure the VoiceBook audio guestbook goes to the right person once it is delivered. We want to make sure it doesn’t go missing at the venue, so we ask for your contact person that will be in charge of the audio guestbook.

YES! We are currently shipping to ALL 50 states including Puerto Rico!

For events in Alaska, Hawai’i, and Puerto Rico, there will be a $95 extra shipping charge added to the final rental payment 4 weeks prior to your shipping date.

We will email you with a reminder of this final payment.

During checkout, you will choose 1 day prior to your event date and return shipping date will automatically be set.

Your reserved phone will be shipped to your chosen address to arrive at least 2 days before your event.

Yes.

You will be supplied with a return shipping label that you can ship back anytime within your 4 day rental.

If you reschedule before 7 days from your rental date, there is no charge, subject to availability.

If you reschedule less than 7 days before your rental date, there is a $50 rescheduling fee, subject to availability.

Things happen and we understand.

If you cancel before 7 days from the rental date, 75% is refundable.

If you cancel less than 7 days from the rental date, 50% is refundable.

We charge $100 per day passed your rental duration using the card used at checkout until the phone is returned to us.

We suggest having a designated person who will be in charge of dropping the phone off at UPS.

We reserve the right to charge a fee of up to $2000 for any VoiceBook phone, battery pack, and other included electronics that is stolen, lost, damaged, destroyed or altered in any way, other than normal wear and tear. Normal wear and tear includes minor scratches and marks or other similar minor damage.

We ask that you treat the phone like any item you would borrow from a friend. With that in mind, you are responsible for any VoiceBook phone that is stolen, lost, damaged, destroyed or altered in any way, other than normal wear and tear.

VoiceBook phones are meant for indoor use only and should not be operated near water or any similar fluid.

Please watch the set-up video by scanning the QR code on the box and also in the set-up packet inside the box.

Yes, customers are responsible for all items that come in the box. Stickers on the inside of the box will list the cost of each item that is lost or damaged upon return.